Administrative Assistant

Location: Grandview, Missouri

Employment Type: Full-Time

Salary: $19 - $27 per hour (based on experience)

Benefits: Medical Stipend, Employer-Matched Retirement Plan, Paid Time Off, Paid Holidays, Technology Reimbursement, Long-Term Growth Opportunity

Join the Experts in Pool Surfacing and Renovation

At Jackson Pool Surfaces, we believe pool surfacing is more than a job - it's a craft. Based in Grandview, Missouri, we specialize in delivering high-quality pool resurfacing and renovation services, providing an outstanding customer experience from the initial call to the final walkthrough.

We're expanding and seeking a dependable, organized Administrative Assistant who excels at supporting operations, managing schedules, and delivering a smooth and professional customer experience.

Role Overview

This position combines office administration, scheduling, customer service, and light sales support. You will be the first point of contact for many customers, helping keep internal systems organized and ensuring things run efficiently.

Key Responsibilities

• Manage daily office operations and administrative workflows
• Professionally handle inbound calls and emails
• Greet and assist visitors in the showroom
• Schedule appointments, consultations, and job site visits
• Track customer requests and ensure proper follow-up
• Coordinate crew and project manager schedules
• Maintain accurate customer records, contracts, and job files
• Assist with invoicing, billing, and basic bookkeeping tasks
• Support sales proposal follow-ups and documentation
• Organize and maintain digital files and internal systems

Qualifications

• 3+ years of office administration, operations, or customer service experience (construction or trades preferred)
• Strong organizational and communication skills
• Comfortable with email, spreadsheets, CRM systems, and basic accounting tools
• Detail-oriented with the ability to multitask
• Professional, reliable, and solution-focused
• Experience with QuickBooks is a strong plus
• Bilingual (English/Spanish) is preferred

Compensation and Benefits

• Hourly pay: $19 - $27 per hour (based on experience)
• Medical stipend (with full health insurance options coming soon)
• Employer-matched retirement plan
• Paid time off and paid holidays
• Technology reimbursement for work-related devices
• Long-term growth opportunity within a rapidly growing company